How Can We Help Today?
Owned and operated by AuroPrime, our team is ready to answer questions about our wellness equipment and your orders.
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Frequently Asked Questions
How long does shipping take?
Orders are processed within 1 to 3 business days. Transit time is typically 5 to 8 business days within the Continental U.S. (excludes AK/HI). You will receive tracking details via email once your order ships.
How can I track my order?
Once your order ships, we send a confirmation email with a tracking number and carrier link. You can also log into your account on our site to view your order status and shipment progress at any time.
What is your return policy?
We offer 30-Day Returns on our products. If something is not the right fit for your space, please review our Return Policy page for full details on eligibility and the return process.
Can I exchange a product for a different model?
We understand that choosing between an infrared sauna, a cold plunge, or a massage chair is a significant decision. Please contact our team within the return window and we will walk you through your exchange options.
How do I know which wellness equipment is right for me?
Our team can help you compare features across our red light therapy beds, hyperbaric chambers, infrared saunas, cold plunges, and massage chairs. Reach out with details about your space and goals and we will guide you toward the best option.
Do your products require professional installation?
Setup requirements vary by product. Some items like massage chairs are ready to use upon delivery, while larger equipment such as infrared saunas or hyperbaric chambers may benefit from professional installation. Our team can provide specific guidance for your order.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Our Commitment To You
Timely Responses
Our wellness equipment specialists aim to reply to every inquiry within one business day.
Secure and Private
Your personal information and payment details are protected with industry-standard encryption at every step.
Knowledgeable Team
Our staff is trained on every product we carry, from red light therapy beds to cold plunges, so you get informed answers.
30-Day Returns
Every purchase is backed by our return policy, giving you confidence when investing in your wellness space.
